
Support Customer Experience Coordinator
2 weeks ago
We are seeking a Customer Support Professional to promptly respond to customer inquiries and engage with them to understand their needs.
This role requires strong proficiency in both spoken and written English and Hindi, along with effective communication skills to ensure a seamless learning experience for customers.
Responsibilities:- Customer Inquiry Management: Review and promptly respond to customer inquiries through various channels.
- Customer Engagement & Alignment: Engage with customers to understand their needs and align them with suitable courses and instructors.
- Facilitation & Coordination: Facilitate teacher interaction and coordination, ensuring a seamless learning experience for customers.
- Registration & Booking Support: Assist customers throughout the registration process, ensuring a smooth booking experience.
- Satisfaction & Renewals: Maintain ongoing communication with customers to assess their satisfaction and facilitate renewals.
- Strong proficiency in both spoken and written English and Hindi.
- Effective communication skills for engaging with customers via phone and email.
- Ability to understand customer requirements, collaborate with the management team, and successfully close bookings.
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Customer Experience Coordinator
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Navi Mumbai, Maharashtra, India Credicus Business Services Full timeJob DescriptionWe are seeking a proactive Customer Support Representative with experience in TATA Term and Non-Term Insurance sales. The ideal candidate will be responsible for handling customer inquiries, resolving issues with empathy and professionalism, and driving sales by providing comprehensive information about insurance products.Roles and...