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Become a Key Player in Customer Experience
2 weeks ago
We are seeking an Customer Support Specialist to provide prompt responses to customer inquiries and effectively engage with them to understand their needs. You will be responsible for aligning customers with suitable courses and instructors, facilitating teacher interaction, and assisting with the registration process. This role requires strong proficiency in both spoken and written English and Hindi, along with effective communication skills to ensure a seamless learning experience and facilitate renewals.
The ideal candidate should possess excellent problem-solving skills, be able to work under pressure, and maintain accurate records of customer interactions. Strong organizational skills and attention to detail are also essential for this position.
Responsibilities include:
- Managing customer inquiries through various channels, providing timely and helpful responses to resolve issues promptly.
- Engaging with customers to understand their needs and preferences, aligning them with suitable courses and instructors.
- Coordinating with teachers and support staff to facilitate a seamless learning experience for customers.
- Assisting customers throughout the registration process, ensuring a smooth booking experience.
