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Customer Support Coordinator

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Mumbai, Maharashtra, India beBeeCustomerSupport Full time ₹ 30,00,000 - ₹ 50,00,000
Job Title: Customer Support Coordinator As a Customer Support Coordinator, you will be responsible for providing exceptional customer service to our clients. Your primary goal will be to ensure that all customer inquiries are resolved in a timely and professional manner. Key Responsibilities:  1. Respond to customer inquiries via phone, email, or chat in a prompt and professional manner.  2. Escalate complex issues to senior team members or management as needed.  3. Maintain accurate records of customer interactions and update our CRM system accordingly.  4. Collaborate with internal teams to resolve customer complaints and improve overall customer satisfaction. Required Skills and Qualifications:  1. Excellent communication and interpersonal skills.  2. Ability to work in a fast-paced environment and meet deadlines.  3. Strong problem-solving skills and analytical thinking.  4. Experience with CRM software and data entry.  5. High school diploma or equivalent required; bachelor's degree preferred. Benefits:  1. Competitive salary and benefits package.  2. Opportunities for professional growth and development.  3. Collaborative and dynamic work environment. What You'll Get:  1. A challenging and rewarding role that allows you to make a real impact on our customers' experiences.  2. The opportunity to work with a talented and diverse team.  3. A comprehensive training program to help you succeed in your role. Requirements:  1. 1-2 years of experience in a customer-facing role.  2. Excellent communication and interpersonal skills.  3. Ability to work in a fast-paced environment and meet deadlines. Application Process:  If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Why This Role Matters:  As a Customer Support Coordinator, you will play a critical role in ensuring that our customers receive the highest level of service and support. Customer Profile:  Our customers are diverse and may include individuals, businesses, and organizations from various industries. Preferred Method of Communication:  Phone, Email, Chat Quality Metrics:  First Response Time (FRT), Resolution Rate (RR)],