Product Operations Professional

7 days ago


Bengaluru, Karnataka, India Plivo Full time
About Plivo

Plivo is a leading cloud communications platform that empowers businesses to connect, engage, and interact with their customers with confidence. Our mission is to simplify business communications by providing a reliable and scalable solution for voice and SMS communications on a global scale.

We are proud to have over 300 employees remotely across the US, India, and Europe, and have been profitable for the past 7+ years. This rare achievement has landed us among the top global CPaaS (Communications Platform as a Service) companies, with a projected market size of USD 45.3 billion over the next five years.

Job Overview

We are seeking an experienced Product Operations Professional to join our Product Team. As a key member of our team, you will be responsible for ensuring business continuity while keeping costs and margins in-check. You will partner with product managers to run controlled experiments, unlock business cases with no-code/low code workflows, and help customers unlock new use-cases by working closely with carriers.

Key Responsibilities
  • Own Product Operations responsibilities as part of one of Plivo's Product Teams.
  • Responsible for product delivery on requirements for various business functions for internal and external customers.
  • Manage relationships with Plivo partners/vendors and drive continuous improvement with them.
  • Conduct regular business review meetings with Plivo partners/vendors and highlight issues and areas for improvement.
  • Onboard new vendors/partners by owning the process end to end including technical, quality, and operational flows.
  • Drive quality of product offering by constantly identifying, highlighting, and escalating any quality dips or issues observed internally or with partners/vendors.
  • Maintain ownership of issues until resolved completely and show a high degree of customer focus.
Requirements
  • Minimum experience of 1 - 3 years in a vendor-facing support business.
  • Good technical aptitude to ramp up on technical and business concepts.
  • Excellent verbal and written communication skills in the English Language.
  • Demonstrable problem solving and troubleshooting skills, logical thought Process.
  • Business data analysis and good skills in tools such as MS Excel and Google sheets.
  • Working knowledge of SQL is preferred.
  • Polished interaction and great interpersonal skills to interact with our global partners.
Perks & Benefits
  • Competitive salary: $80,000 - $110,000 per annum, depending on experience.
  • Flexible working hours with a work-from-home setup.
  • Remote first culture.
  • Premium Healthcare/Wellness benefits for employees and families.
  • Ownership driven culture with a young and dynamic team.


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