Product Operations Professional
7 days ago
Plivo is a leading cloud communications platform that empowers businesses to connect, engage, and interact with their customers with confidence. Our mission is to simplify business communications by providing a reliable and scalable solution for voice and SMS communications on a global scale.
We are proud to have over 300 employees remotely across the US, India, and Europe, and have been profitable for the past 7+ years. This rare achievement has landed us among the top global CPaaS (Communications Platform as a Service) companies, with a projected market size of USD 45.3 billion over the next five years.
Job OverviewWe are seeking an experienced Product Operations Professional to join our Product Team. As a key member of our team, you will be responsible for ensuring business continuity while keeping costs and margins in-check. You will partner with product managers to run controlled experiments, unlock business cases with no-code/low code workflows, and help customers unlock new use-cases by working closely with carriers.
Key Responsibilities- Own Product Operations responsibilities as part of one of Plivo's Product Teams.
- Responsible for product delivery on requirements for various business functions for internal and external customers.
- Manage relationships with Plivo partners/vendors and drive continuous improvement with them.
- Conduct regular business review meetings with Plivo partners/vendors and highlight issues and areas for improvement.
- Onboard new vendors/partners by owning the process end to end including technical, quality, and operational flows.
- Drive quality of product offering by constantly identifying, highlighting, and escalating any quality dips or issues observed internally or with partners/vendors.
- Maintain ownership of issues until resolved completely and show a high degree of customer focus.
- Minimum experience of 1 - 3 years in a vendor-facing support business.
- Good technical aptitude to ramp up on technical and business concepts.
- Excellent verbal and written communication skills in the English Language.
- Demonstrable problem solving and troubleshooting skills, logical thought Process.
- Business data analysis and good skills in tools such as MS Excel and Google sheets.
- Working knowledge of SQL is preferred.
- Polished interaction and great interpersonal skills to interact with our global partners.
- Competitive salary: $80,000 - $110,000 per annum, depending on experience.
- Flexible working hours with a work-from-home setup.
- Remote first culture.
- Premium Healthcare/Wellness benefits for employees and families.
- Ownership driven culture with a young and dynamic team.
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