
Chief Partnership Officer
5 days ago
Drive business growth and customer satisfaction as a Key Account Manager in Goa
Job SummaryWe seek an experienced professional to oversee transportation services portfolio, ensuring high standards of service quality, compliance, and customer satisfaction.
The ideal candidate will have strong negotiation skills, excellent communication, and problem-solving abilities to manage partnerships and operational challenges.
Key Responsibilities:
- Onboarding & Vendor Management:
- Identify and onboard transportation service providers in Goa, ensuring all partners comply with company policies, legal requirements, and service standards.
- Negotiate contracts, commission structures, and service agreements to drive long-term collaboration.
- Relationship Management:
- Build and maintain strong relationships with transportation partners to ensure smooth operations and address partner concerns.
- Resolve disputes and ensure timely issue resolution.
- Business Growth & Strategy:
- Develop strategies to increase the number of onboarded vehicles/drivers, leveraging market trends and competitor activities.
- Monitor key performance metrics to drive business growth and customer satisfaction.
- Operations & Compliance:
- Ensure all transportation partners adhere to safety, licensing, and insurance regulations.
- Monitor service performance, ratings, and customer feedback to maintain high standards.
- Reporting & Analytics:
- Track key performance metrics, including onboarding rate, retention, revenue, and customer satisfaction.
- Prepare weekly/monthly reports on partner performance and business growth.
Qualifications & Skills:
- Experience: Minimum 3-5 years in business development, key account management, or vendor onboarding, preferably in transportation/logistics/ride-hailing services.
- Industry Knowledge: Familiarity with Goa's transportation market, including cabs, bike taxis, and self-drive rentals.
- Negotiation Skills: Strong ability to close deals and manage partnerships.
- Communication: Excellent verbal and written communication skills in English, Hindi, and Konkani (preferred).
- Problem-Solving: Ability to handle partner grievances and operational challenges.
- Tech-Savvy: Comfortable using apps, CRM / ERP tools, and data analytics.
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