
Chief Customer Support Agent
2 days ago
This is a fantastic opportunity for professionals to join a global leader in customer experience management.
The Customer Interaction Specialist role involves handling customer queries through chat in a professional and timely manner, providing accurate information regarding products/services, resolving customer concerns efficiently while ensuring customer satisfaction, and documenting all interactions in the system as per company policies.
- Key Responsibilities:
- Handle customer queries through chat in a professional and timely manner.
- Provide accurate information regarding products/services.
- Resolve customer concerns efficiently while ensuring customer satisfaction.
- Document all interactions in the system as per company policies.
- Follow standard procedures and guidelines while troubleshooting.
- Collaborate with internal teams for issue resolution when needed.
Requirements:
- Education: Undergraduate / Graduate in any discipline.
- Communication Skills: Excellent written English communication is mandatory.
- Ability to multi-task and handle pressure in a fast-paced environment.
- Prior BPO/chat support experience is an added advantage.
-
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