Customer Service Specialist

1 day ago


Belgaum, Karnataka, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 25,00,000

We are seeking a Technical Support Engineer to deliver exceptional post-sales support and maximize customer satisfaction.

Job Description
  • The ideal candidate will be responsible for delivering world-class technical support, ensuring customers receive top-notch assistance with product configuration, performance, and troubleshooting.
  • Diagnostics tools and scripts will be used to replicate and resolve issues in collaboration with Engineering and QA teams.
Key Requirements
  • A minimum of 5+ years of experience in technical support or customer-facing engineering is required.
  • B2B SaaS background and network security knowledge is a must.
  • Deep expertise in switches, routers, and networking fundamentals is necessary.
  • Certifications such as CCNA, JNCIE, or higher are highly valued.
  • Familiarity with Linux, VMware ESXi, and firewalls is also essential.
  • Effective communication skills and passion for customer success are a must.
About This Role
  • This position offers the opportunity to work remotely with a global team, directly impacting customer success and product growth.
  • As part of a company at the forefront of cybersecurity and network visibility, you will contribute to shaping the future of technology.
  • The fast-paced startup environment provides opportunities to grow and innovate, making it an exciting place to build your career.


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