Portfolio Manager
2 weeks ago
Olive by Embassy seeks a skilled and experienced Resident Property Manager to oversee the daily operations of our properties.
Key Responsibilities- Sales Strategy:
- Develop and execute sales strategies in collaboration with sales teams to ensure seamless property visits for potential tenants.
- Foster additional revenue growth opportunities.
- Daily Operations:
- Adhere to established standard operating procedures for efficient guest check-in/check-out and move-in/move-out processes.
- Maintain proactive complaint management from guests/members.
- Conduct daily quality checks on building systems, ensuring prompt repair and maintenance to meet Olive's quality standards.
- Lead CAPEX projects and implement preventive maintenance measures.
- Circulate MOM reports to the corporate office after daily briefings with all departments.
- Ensure timely renewal of property licenses and maintain compliance records.
- Manage vendors effectively.
- Promote community activities at the property level.
- Oversee inventory management.
- Serve as a liaison between housekeeping, security, multi-skill technicians, and front office staff.
- Familiarity with hotel property management systems is essential.
- Financial Management:
- Collect rent from members/long-stay contracted guests.
- Ensure transparent and accurate payment of utility bills to associated vendors.
- Prepare and submit monthly expense reports and daily cash reports.
- Develop and achieve annual Operating Budgets and Capital Budgets.
- Maintain ongoing profitability, ensuring revenue targets are met and exceeded.
- Demonstrate expertise in revenue and expense forecasting.
- Guest Experience:
- Effectively handle tenant escalations, complaints, and provide suitable solutions promptly.
- Maintain high guest satisfaction levels, meeting and exceeding expectations.
- Nurture positive relationships with guests.
- Handle move-outs and evictions professionally, minimizing disruptions.
- Leadership and Training:
- Lead the HK personnel & security team at the property, providing training, motivation, and maintaining discipline.
- Deliver training sessions to security guards and housekeeping personnel.
- Provide effective leadership to hotel team members.
- Respond to audits to ensure continuous improvement.
- Ownership and Compliance:
- Take ownership of managing all aspects of assigned properties.
- Be responsible for physical assets within the property, including equipment and amenities.
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