IT Service Delivery Leader

3 hours ago

Hubli, Karnataka, India beBeeLeadership Full time ₹ 1,20,00,000 - ₹ 1,50,00,000
Job Opportunity

We are seeking a seasoned and proactive IT Service Delivery Leader to oversee and optimize the delivery of IT services in a highly regulated pharmaceutical environment.

This role is pivotal in ensuring IT services align with business needs, comply with GxP regulations, and support the organization's mission to deliver high-quality healthcare solutions.

  • Oversee global IT service delivery across all locations, including manufacturing plants, R&D centres, corporate offices, and international sites spanning North America, APAC, Middle East, Australia, and EMEA regions.
  • Manage day-to-day operations by serving as the central liaison between outsourced service providers and internal functional teams, including Application, Infrastructure, Security, Governance, and Business stakeholders.
  • Build and sustain strong, effective relationships with outsourced IT partners and other vendors to ensure service levels are maintained, issues are resolved promptly, and contractual commitments are met.
  • Align IT services with evolving business priorities and ensure timely communication and translation of those priorities across IT teams.

The ideal candidate will have a strong background in IT service management, preferred experience in the pharmaceutical or life sciences sector.

Key Responsibilities:

  • Proactively identify opportunities for service improvement and implement Service Improvement Plans (SIPs) to sustain or enhance performance.
  • Conduct regular service reviews with IT service partners to assess performance, review risks, and drive customer satisfaction improvements.
  • Lead and coordinate on-site service teams, including scheduling, task allocation, and performance monitoring.
  • Identify risks and issues in service delivery and implement timely corrective actions.
  • Coordinate with technical teams to ensure smooth implementation and ongoing support of services.
  • Manage escalations and ensure timely resolution of service issues.
  • Establish and manage Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for internal and external IT services.
  • Collaborate with stakeholders across R&D, manufacturing, quality, and commercial operations to understand business requirements and ensure IT services meet those needs.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • ITIL v4 certification (Foundation or higher) is required.
  • Excellent leadership and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Effective communication and stakeholder management.

10 years of experience in IT service delivery, with at least 3 years in a managerial role within the pharmaceutical or life sciences industry preferred.

Strong understanding of GxP regulations, system validation (CSV), and compliance frameworks (FDA, EMA, ISO) preferred.

Demonstrated experience managing cross-functional teams and vendors in a matrix environment.

Proven ability to manage complex projects and priorities under regulatory scrutiny.

  • Director of IT Service Delivery

    2 days ago

    Hubli, Karnataka, India beBeeLeadership Full time ₹ 18,00,000 - ₹ 25,00,000

    Job Title: IT Service Delivery DirectorThe IT Service Delivery Director will oversee the entire Service Desk function, providing strategic and operational leadership for global 24x7 support.The role involves managing a team of Supervisors and frontline agents across pods, ensuring consistent service delivery and team engagement.Key Performance Indicators...

  • Global Service Delivery Leader

    1 day ago

    Hubli, Karnataka, India beBeeLeadership Full time ₹ 40,00,000 - ₹ 50,00,000

    Job DescriptionThe Associate Manager role is a pivotal position in our organization, responsible for overseeing the execution of IT service projects and managing project-based teams. This individual will lead by example, fostering a high-performance culture that drives efficiency and quality.Key Responsibilities:Project Delivery Management: Lead the...

  • Service Delivery Expert

    2 days ago

    Hubli, Karnataka, India beBeeCommunication Full time ₹ 6,00,000 - ₹ 8,00,000

    Customer Service Representative Job OverviewThis is an exciting opportunity to grow your career with us, delivering exceptional customer service and ensuring timely and accurate service delivery as per client standards.Main Responsibilities:Ensure timely and accurate service delivery as per client standardsPrompt response to queries from internal or external...

  • Service Delivery Director

    1 week ago

    Hubli, Karnataka, India beBeeLeadership Full time ₹ 1,72,40,000 - ₹ 2,56,20,000

    Executive Leadership Role: Service Delivery ExcellenceThe Position:We are seeking a seasoned and strategic leader to oversee end-to-end operations of a premium US Telecom program, acting as key liaison between external clients, internal operations, and support teams.This critical leadership position will directly influence the growth trajectory of our...

  • Senior Operational Leader

    4 days ago

    Hubli, Karnataka, India beBeeOperations Full time ₹ 8,00,000 - ₹ 10,00,000

    Job Title: Senior Operational LeaderThis role is responsible for overseeing the operational efficiency of a specific region, driving key performance indicators and service delivery standards.The ideal candidate will have experience in managing teams and processes to achieve consistent service delivery. Key responsibilities include:Driving process...

  • Senior IT Service Delivery Expert

    2 days ago

    Hubli, Karnataka, India beBeeSpecialist Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job Title: Senior IT Service Management Specialist TrainerWe are seeking an experienced IT professional to oversee our IT service management practices. The ideal candidate will have over 10+ years of experience in managing IT service delivery, process governance, and continual improvement.This role is designed for a seasoned professional who will not only...

  • Chief Service Delivery Officer

    3 hours ago

    Hubli, Karnataka, India beBeeService Full time US$ 90,000 - US$ 1,20,000

    Service and Operations ManagerWe are seeking a seasoned professional to oversee daily operations, ensuring seamless service delivery and customer satisfaction. The ideal candidate will possess 14 years of experience in the BFSI industry.Responsibilities:Manage and direct daily operations to guarantee efficient service delivery.Develop and implement strategic...

  • Senior IT Service Delivery Expert

    1 week ago

    Hubli, Karnataka, India beBeeservicenowl Full time ₹ 12,00,000 - ₹ 18,00,000

    Job Summary:We are seeking an experienced ServiceNow Lead to drive the delivery of IT services across our organization.

  • Senior Service Operations Leader

    4 days ago

    Hubli, Karnataka, India beBeeServiceDelivery Full time ₹ 1,00,00,000 - ₹ 1,50,00,000

    About Hectae Analytics and Software Solutions is a digital transformation firm specializing in enterprise ITSM implementations, platform integrations, and service management optimization.Our team seeks an experienced Service Delivery Manager to establish and lead our complete service delivery system from the ground up.Key Responsibilities:Develop, implement,...

  • Senior HR Service Delivery Expert

    2 days ago

    Hubli, Karnataka, India beBeeExperience Full time ₹ 8,00,000 - ₹ 10,00,000

    Senior HR Service Delivery Specialist TrainerWe are seeking an experienced HR Professional to oversee HR service delivery processes while ensuring efficiency, compliance, and employee satisfaction.The ideal candidate will have a strong background in HR systems, service governance, and continuous improvement. In addition, the role will include mentoring and...