Service Delivery Expert

1 day ago

Hubli, Karnataka, India beBeeCommunication Full time ₹ 6,00,000 - ₹ 8,00,000
Customer Service Representative Job Overview

This is an exciting opportunity to grow your career with us, delivering exceptional customer service and ensuring timely and accurate service delivery as per client standards.

Main Responsibilities:

  • Ensure timely and accurate service delivery as per client standards
  • Prompt response to queries from internal or external stakeholders
  • Taking ownership of reporting work in the process
  • Ensure compliance to all reports
  • Inbound calling/international voice process (B2B or B2C)
  • Maintain all documentation/tracking in applications up to date for processes
  • Responsible for call audits, efficient in onshore connects/communications

Requirements:

  • Fresher or 0-6 months of experience in customer service
  • Strong verbal and written communication skills
  • Any graduate (except B.tech and BSC)
  • Proficient in computer applications including Excel & Word

Job Description Structure

The job description consists of two main sections: a summary paragraph and a detailed job description.

Summary Paragraph:

This section provides a brief overview of the job role and responsibilities. It is essential to read this section carefully to understand the expectations of the position.

Detailed Job Description:

This section provides a comprehensive outline of the job responsibilities, requirements, and qualifications. It is crucial to review this section thoroughly to ensure you meet the necessary criteria.

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