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Software Delivery Specialist
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Software Delivery Expert
We are seeking a skilled professional to join our team. The successful candidate will be responsible for the preparation, testing, and release of software within customer environments.
About the Role
- Ensure the right delivery approach is used, depending on the application.
- Execute the steps of the software delivery process within service level agreements, including application intake, technical testing, documentation, deployment, maintenance, and resolving incidents and requests related to software packages.
- Liaise with stakeholders where needed.
- Manage and support customer environments built with Windows client operating systems, Active Directory Group Policy, Microsoft Defender, SoftwareCentral, and the Microsoft Intune product family.
- Respond to and resolve assigned incidents, ensuring appropriate actions are taken so that none of them exceed their SLA or cause unforeseen business impact.
- Update the customer and the ITSM ticket throughout its lifecycle.
- Liaise with the Service Desk, other resolver groups, the customer, and vendors where needed, to resolve tickets.
- Comply with relevant policies and procedures.
Key Responsibilities
The ideal candidate should possess:
- At least 4 years of experience in preparing applications for deployment on Windows Operating Systems, employing available setup commands/scripting, repackaging, and customizing setup applications using tooling such as InstallShield, RayPack, etc.
- Thorough knowledge of the MSI and MSIX packaging frameworks.
- Thorough knowledge of Windows 11 and AD Group Policies.
- Intermediate level knowledge of PowerShell Scripting and basic level VB scripting in support of automating application installations.
- Operational knowledge of the Microsoft Intune product family, including Microsoft Configuration Manager with a focus on application creation/integration and deployment.
- Possess excellent troubleshooting and logical reasoning skills.
Preferred Skills
Apart from the key responsibilities, we also welcome candidates with:
- Experience in preparing applications for a Citrix environment.
- Microsoft Certifications: MD-100, MD-101, or MD-102.
- Experience supporting multiple customer environments simultaneously.
- Experience working in an international environment.
