Tech Infrastructure Specialist

6 days ago

Vellore, Tamil Nadu, India beBeeSystemEngineering Full time ₹ 18,00,000 - ₹ 24,00,000
Key Job Role: Systems Engineer

This role plays a pivotal part in our IT Operations Department's growth and is based in India, covering the region.

You will be responsible for acting as a point of escalation for daily operational issues, overseeing tasks, ensuring proper documentation, and working closely with the business for changes or requests for new services.

Your key responsibilities will include providing support in solving incidents, service requests, and problems, executing resolutions, and managing third-party vendors. You will also be involved in changes, ensuring communication is released, and restoring required services in case of disruption.

Key Responsibilities:
  • Provide technical guidance and support to ensure smooth IT operations.
  • Manage incident resolution, service requests, and problem-solving through collaboration with the business and third-party vendors.
  • Ensure effective communication and documentation throughout the process.
  • Maintain and improve IT systems and infrastructure.
  • Monitor system performance and take corrective action when necessary.

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