
IT Infrastructure Expert
24 hours ago
We are seeking a highly skilled IT Infrastructure Specialist to join our team. The successful candidate will play a vital role in ensuring business continuity through proactive monitoring, troubleshooting, and IT service management across the entire IT infrastructure.
Key Responsibilities Include:
- Providing technical support for desktops, laptops, mobile devices, and enterprise applications.
- Monitoring and maintaining IT infrastructure (servers, storage, networks).
- Handling user requests and incidents via an efficient IT helpdesk/ticketing system.
- Administering user accounts, email systems, and security groups in Active Directory/Office 365.
- Troubleshooting network connectivity and system access issues.
- Assisting in IT projects such as cloud migration, system upgrades, and security enhancements.
- Collaborating with vendors and external providers for IT services and escalations.
Mandatory Skills Required
- 1-3 years of experience in IT support or infrastructure.
- Knowledge of Windows/Linux servers, virtualization, and cloud platforms.
- A strong understanding of networking principles including LAN/WAN, DNS, and DHCP.
- Excellent analytical, troubleshooting, and customer service skills.
Personal Attributes
Smart Work, Customer Focus, Effective Time Management
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