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SCCM Architect

1 month ago

Bengaluru, Karnataka, India Merck Group Full time
Job Title: SCCM Architect

Merck Group is seeking an experienced SCCM Architect to join our Infrastructure Technology team. As an SCCM Architect, you will be responsible for designing and implementing a Client Management solution based on SCCM for our Digital Plant Infrastructure.

Key Responsibilities:
  • Requirements gathering and analysis
  • Solution-/Process Design and technical implementation of a Client Management solution
  • Run and maintain operations of the to be build Client Management environment
  • Ensure maximum system performance and stability and perform necessary cleanup operations in SCCM and SQL
  • Evaluate and introduce upcoming Feature Updates and consult stakeholders on benefits and impact
  • Responsible for Disaster Recovery (Backup and Restore)
  • Management of boundaries, boundary Groups, discovery methods, security scopes
  • Support daily operations in: OS- and Application Deployment, Driver and Patch Management
  • Office 365 and Windows 10 Servicing
  • Create and manage custom Reports
  • Support in troubleshooting (incident management) and Root Cause Analysis (problem management) in case of issues
  • Coordination with internal teams like Service Desk, License Management and other infrastructure units like IAM-, AD-, Network-, Data Center- and Security-teams
  • Coordination with vendors and contribution to internal and external escalation management processes
  • Creation of related policies and global standards
  • Creation and maintaining of documentation, Knowledge-Documents and Working-Instructions
Requirements:
  • ITIL processes like Incident-, Problem-, Change- and Service Continuity management
  • Familiarity with regulatory processes like GxP
  • Relevant professional experience of min. 10 years in IT in a large Enterprise environment with many thousands of users
  • You have very good analytical skills and you see topics with a broader and comprehensive picture and can easily identify cross-dependencies
  • Flexibility and keen pursuit of innovation throughout all processes in the continuous search of sustainable new ideas
  • Willingness to set yourself challenging goals to achieve superior performance
  • Responsibility for the improvement of all products, services, processes and working routines within your working area
  • Strong desire to develop and grow by way of taking responsibility and engaging in additional tasks and operations
  • Capability to work independently into new unknown subjects
  • Very good and mature understanding of English in speaking and writing
  • You can communicate and express yourself target group oriented
  • You enjoy working across different teams and cultures and work constructively together in a global company
  • Professional usage of standard office applications (such as Project, PowerPoint, Excel and Word) is taken for granted
  • You have a sense of responsibility and pragmatism and you are working customer- and result-orientated
Preferred Qualifications:
  • Vendor management (communication, coordination and escalation)
  • Support processes with interfacing Service Desk, Field Service and 3rd level support
  • Scripting skills, specifically PowerShell would be of advantage
  • Certifications on the following technologies would be very beneficial:
  • Microsoft Systems Center Configuration Manager
  • Microsoft Intune
  • Microsoft SQL Server
  • Microsoft MCSA Client Operating Systems
  • Microsoft Active Directory
  • ITIL Foundation V3