Senior Customer Journey Director

4 days ago


Vellore, Tamil Nadu, India beBeeCustomerExperience Full time ₹ 20,00,000 - ₹ 30,00,000
Customer Experience Manager Job Description

This role is for a seasoned professional who will lead a team of experts to deliver exceptional customer experiences. The primary goal is to ensure seamless coordination between design and production teams, adhering to committed timelines.

  • Own the entire customer journey from project booking to handover, serving as the highest point of escalation for regional issues.
  • Facilitate collaboration with cross-functional teams, including installer teams, vendor teams, category teams, and product teams, to resolve customer issues efficiently.
  • Empower your team by hiring top talent and ensuring adherence to standardized processes and SOPs.
  • Focus on timely customer move-ins, high CSAT scores, and rapid resolution of customer escalations.

Requirements:

  • PREFERRED: Relevant degree from a reputable institution.
  • 7-12 years of experience in startups or similar industries, with direct team reporting experience.
  • Strong attention to detail and excellent written/oral communication skills.
  • Structured thought process and strong analytical ability.
  • Ability to thrive in a fast-paced startup environment.
  • Manage strategic alliances/business partnerships with key stakeholders to maximize project reach.


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