Delivering Exceptional Customer Journeys

2 days ago


Vellore, Tamil Nadu, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000
Customer Experience Role

Troovy is a high-energy direct-to-consumer brand scaling fast, with design at the core of how we connect with parents and kids.

We are reimagining what kids' food can look like in India, with a focus on clean-label products that are backed by nutrition science and loved by children.

The customer experience role involves tracking and managing customer experiences, including proactive communication through calls, surveys, and WhatsApp.

Key responsibilities include:

  • Managing customer purchase and delivery experiences across departments
  • Providing empathetic support to customers through various channels
  • Analyzing complex customer data to identify trends and areas for improvement

Eligibility and qualifications include:

  • Pursuing a degree from a top-tier university
  • Proficiency in Excel, analytics, and web tools for consumer engagement
  • Excellent communication and interpersonal skills
  • Fluency in English
  • Problem-solving abilities and attention to detail

This role requires flexibility to work in shifts, including weekends and holidays as per customer queries.



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