Digital Transformation Leader

1 day ago


Bengaluru, Karnataka, India Ujjivan Small Finance Bank Full time
Job Description

We are seeking an experienced Digital Transformation Leader to drive the growth of our retail banking business. As a key member of our team, you will be responsible for developing and executing strategies to enhance customer experience, increase digital adoption, and drive revenue growth.

About the Role

The successful candidate will have a strong background in digital transformation, with experience in driving customer engagement programs across retail digital platforms. You will work closely with our product managers, IT teams, and other stakeholders to develop and implement digital solutions that meet the evolving needs of our customers.

Key responsibilities will include:

  • Developing and executing digital transformation strategies to drive customer engagement and revenue growth
  • Collaborating with cross-functional teams to design and implement digital solutions that enhance customer experience
  • Leading initiatives to increase digital adoption and reduce costs associated with assisted channels
  • Analyzing customer data and market trends to identify opportunities for growth and improvement
  • Maintaining relationships with vendors, fintech partners, and software service providers to ensure seamless integration of digital solutions
Requirements

To be considered for this role, you should have:

  • A minimum of 5-8 years of experience in driving customer engagement programs across retail digital platforms or retail product management
  • An MBA in Marketing or Finance, with certifications in data analytics and customer engagement platforms
  • Advanced presentation and Excel skills, with knowledge of banking products and services
  • Qualitative and quantitative research and analytics skills to drive actionable insights
What We Offer

We offer a competitive salary of ₹1,200,000 - ₹1,500,000 per annum, depending on your level of experience and qualifications. Additionally, you will receive a range of benefits, including health insurance, retirement savings, and opportunities for professional development.

About Ujjivan Small Finance Bank

Ujjivan Small Finance Bank is a leading small finance bank in India, committed to providing financial inclusion and access to affordable credit and banking services to low-income households and micro-enterprises. We are dedicated to building a diverse and inclusive workforce, and we welcome applications from talented individuals who share our values and vision.



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