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Salesforce Enterprise Architect

3 weeks ago

Varanasi, Uttar Pradesh, India beBeeCloud Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

We are seeking an accomplished Salesforce technical architect to join our team in Hyderabad. This role requires extensive experience in designing and architecting enterprise-scale Service Cloud solutions, driving technical governance, and aligning Salesforce implementations with business strategy.

Key Responsibilities
  • Architecture & Solution Design: Define and own the end-to-end architecture for Salesforce Service Cloud solutions at enterprise scale.
  • Administration & Governance: Oversee critical administration areas such as roles, profiles, permission sets, sharing rules, workflows, and automation tools.
  • Technical Leadership & Mentorship: Act as the technical authority for Service Cloud initiatives, guiding developers, admins, and consultants.
  • Project Delivery & Execution: Lead enterprise-wide Service Cloud implementations, including Case Management, Knowledge Management, Omni-Channel, CTI integrations, and Service Console.
Required Skills & Qualifications
  • 12–15 years of IT experience with 7+ years in Salesforce CRM.
  • Proven expertise in architecting large-scale Salesforce Service Cloud solutions.
  • Strong command of Service Cloud features: Case Management, Knowledge Base, Omni-Channel, CTI, and Service Console.
  • Hands-on proficiency in Apex, Visualforce, Lightning Components, SOQL, REST/SOAP APIs.
  • Solid understanding of Salesforce security, data model, and integration frameworks.
  • Experience with integration platforms (e.g., MuleSoft, REST/SOAP web services, middleware).
  • Strong leadership, stakeholder engagement, and communication skills.
  • Experience working with distributed global teams and managing offshore coordination.
Preferred Certifications
  • Salesforce Certified Technical Architect (CTA) – highly desirable
  • Salesforce Certified Application Architect / System Architect
  • Salesforce Certified Service Cloud Consultant
  • Salesforce Platform Developer I/II
  • Salesforce Administrator / Advanced Administrator