System Administrator
4 days ago
We are seeking a highly skilled and experienced Support Engineer to join our team. As a Support Engineer, you will be responsible for providing top-notch technical support to our clients.
Key Responsibilities:- Server Administration:
- Manage, configure and maintain physical and virtualized servers (Linux and Windows)
- Install, configure and manage operating systems and essential services through remote consoles
- Virtualization Expertise:
- Work with virtualization tools such as Proxmox, SolusVM, Virtualizor and Hyper-V
- Network and Tools Management:
- Handle tools like cPanel/WHM, Plesk, routers and switches
- Ensure smooth operations of DNS, email servers, Apache, MySQL/MariaDB, IIS and MSSQL
- Protocol and Communication Management:
- Expertise in protocols such as SMTP, IMAP, POP3, HTTP, DNS, FTP and SSH
- Problem Analysis and Resolution:
- Monitor hardware, applications and network status and proactively resolve issues
- Scripting and Automation:
- Familiarity with scripting languages to automate and streamline processes
- Collaboration and Communication:
- Communicate effectively with clients to resolve issues
- Maintain strong analytical skills to troubleshoot and solve technical challenges
- Leadership and Team Management:
- Foster collaboration and manage team performance to ensure high-quality service delivery
- Provide mentorship and guidance to teammates through coaching
- Lead technical operations in mission-critical hosting infrastructure environments
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