Retail Operations Director

4 days ago


Gulbarga, Karnataka, India beBeeLeadership Full time ₹ 1,20,00,000 - ₹ 2,00,00,000

Job Title: Cluster Growth Manager

Job Description:

This is a critical leadership role that involves driving comprehensive business growth, operational excellence, and team development across a cluster of retail outlets within a designated region.

The successful candidate will be responsible for maximizing the profitability of assigned stores by closely working with the business team to hit revenue and cost targets. They will drive in-store sales through enhanced customer engagement and strategically manage operational costs.

A key aspect of this role is spearheading and implementing business strategic initiatives and change programs within the area, ensuring smooth transitions and team adoption of new processes, technologies, and customer engagement strategies.

Another essential responsibility is recruiting, developing, motivating, and retaining high-performing store teams. This includes fostering a positive, collaborative, and engaging work environment that encourages growth and reduces attrition, with a focus on deep product and solution knowledge.

The Cluster Growth Manager will also ensure the delivery of an unparalleled customer experience across all stores, focusing on educating customers about personalized plans, driving strong customer engagement and retention, and translating into increased online sales and brand advocacy.

They will analyze key performance indicators (KPIs) and operational data for the area, generating comprehensive reports, and providing actionable insights and recommendations to the business team.

Furthermore, the successful candidate will ensure strict adherence to all Standard Operating Procedures (SOPs) provided by the business team, maintaining consistent brand standards, visual merchandising guidelines, and operational efficiency.

They will work closely with the business team to implement national strategies at a local level, providing valuable market feedback and contributing to the continuous evolution of our retail model for personalized health solutions.

Required Skills and Qualifications:
  • Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field.
  • 7-8 years of experience with Bachelor's Degree or 2-3 years of experience with Master's Degree from Tier 1/Tier 2 MBA college.
  • Proven track record in managing Store level P&L and driving financial results.
  • Demonstrated experience in leading and successfully implementing change management initiatives.
  • Strong analytical skills with the ability to interpret data and generate actionable insights.
  • Exceptional leadership, team-building, and interpersonal communication skills.
  • Ability to inspire, motivate, and develop a high-performing team, with an emphasis on customer education and personalized solutions.
  • Strong organizational skills and attention to detail, with a commitment to operational excellence.
  • Proficiency in retail management software and reporting tools.
  • Willingness to travel regularly within the assigned area.
Benefits:
  • Opportunity to lead and develop a high-performing team.
  • Possible career advancement opportunities.
  • Competitive salary and benefits package.
Others:
  • We are committed to providing ongoing training and development opportunities.
  • We value diversity and inclusion in the workplace.


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