
Retail Operations Director
16 hours ago
This is an exceptional opportunity to take on a leading role in our retail operations.
As Assistant Store Manager, you will be responsible for driving commercial performance by increasing sales turnover and maximizing profitability.
The role involves primarily retail/store sales, business development, and corporate sales. You will work closely with customers to understand their needs and provide exceptional service, exceeding sales targets while maintaining all necessary reports, inventory, and visual merchandising in line with brand guidelines.
Key responsibilities include converting project business through interior designers and architects, ensuring high levels of customer satisfaction, and expanding the high net worth individual (HNI) database by collecting, updating, and maintaining customer data.
- Exceeding Sales Targets
- Understanding customer needs and delighting customers
- Converting Project Business through Interior Designers & Architects
- Maintaining highest degree of customer service and in-store experience
- Ensuring inventory and VM in line with brand guidelines
- Expanding HNI Database - Customer data to be well collected, updated & maintained
• Organized & process oriented
• Brand Image Concerned
• Ability to write reports
• Self-starter with excellent communication and presentation skills
• Serious, proactive, and able to handle a multinational environment comfortably
• Strong computer and analytical skills
• Responds promptly to customer needs and solicits feedback to improve services
• Manages difficult or emotional customer situations
• Demonstrates attention to detail
• Ability to present information effectively and respond to questions from groups
• Adheres to company policies and procedures
• Supports organizational goals and values
• Commits to long hours when necessary to reach goals and completes tasks on time
• Meets challenges and resourcefulness
• Adapts to changes in the work environment
• Generates suggestions for improving work and develops innovative approaches
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