Retail Operations Director

1 day ago

Gulbarga, Karnataka, India beBeeEthnicWearManager Full time ₹ 9,00,000 - ₹ 12,00,000
Job Summary

This role oversees the daily operations of a high-end retail store, focusing on delivering exceptional customer experiences and driving sales growth.

The Store Manager is responsible for:

  1. Managing all aspects of daily store operations, including opening/closing, cash handling, and POS systems.
  2. Maintaining a luxurious environment through visual merchandising, cleanliness, and ambience.
  3. Implementing seasonal campaigns, festive promotions, and new collection launches as directed by head office.
Main Responsibilities1. Store Operations & Brand Standards
  • Manage all aspects of daily store operations, ensuring seamless execution of opening/closing procedures, cash handling, and POS system management.
  • Establish and maintain a luxurious store environment through effective visual merchandising, rigorous cleanliness, and carefully curated ambiance.
  • Develop and execute seasonal campaigns, festive promotions, and new collection launches in alignment with head office directives.
2. Sales & Customer Experience
  • Drive sales revenue growth by identifying and capitalizing on opportunities to exceed monthly targets.
  • Deliver personalized styling guidance to customers, focusing on sarees, blouses, and accessories to enhance their shopping experience.
  • Address escalated customer queries efficiently, ensuring smooth exchange/return processes that meet company standards.
  • Cultivate long-term relationships with loyal customers, promoting membership/loyalty programs to foster customer retention.
3. Team Leadership
  • Recruit, train, and supervise sales staff, stylists, and support personnel to optimize team performance.
  • Monitor staff performance, set realistic targets, and conduct regular team meetings to motivate and engage the team.
  • Foster a positive team culture, encouraging staff to deliver exceptional ethnic wear shopping experiences.
4. Inventory & Stock Control
  • Oversee stock movement, replenishment, tagging, and barcoding to maintain accurate inventory records.
  • Minimize stock loss/shrinkage by implementing effective stock control measures and providing timely feedback on bestsellers and customer preferences.
  • Supply market insights and trends to the merchandising team, informing strategic purchasing decisions.
5. Marketing & Engagement
  • Develop and execute in-store events, such as saree showcases, draping workshops, and wedding collection previews, to drive engagement and conversion.
  • Collaborate with marketing to coordinate influencer visits, live streaming, and customer engagement activities.
  • Promote store offers and exclusive collections through local channels and social media collaborations to maximize brand visibility.
6. Reporting & Compliance
  • Prepare and submit daily/weekly sales and footfall reports to inform business decisions.
  • Ensure compliance with billing, GST, and company policies to maintain operational excellence.
  • Maintain a safe and healthy working environment within the store.
Requirements
  • Proven leadership and people management skills to inspire and motivate teams.
  • Excellent communication skills in English, Bengali, and Hindi to effectively interact with diverse stakeholders.
  • In-depth knowledge of ethnic wear fabrics, draping styles, and customer preferences to provide expert guidance.
  • A customer-centric mindset with strong problem-solving skills to address customer concerns.
  • Ability to thrive in high-footfall seasons (Durga Puja, weddings, festivals) and adapt to changing market conditions.
  • Proficiency in billing software, POS systems, and MS Office to streamline operations and improve efficiency.

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