
Leading Operations Manager
1 week ago
We are actively seeking a highly skilled Team Lead to join our operations team. The ideal candidate will have experience in managing teams and driving customer satisfaction.
- Job Description:
- Lead a team of agents to achieve daily targets and maintain high levels of customer satisfaction.
- Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness.
Key Responsibilities:
- Customer Service, Customer Support, and Customer Service Management skills.
- Experience in achieving and maintaining high levels of Customer Satisfaction.
- Excellent verbal and written Communication skills.
- Experienced in Banking Revolut, Anti-money laundering (AML), Money Laundering (ML) and KYC.
- Manage a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality.
Requirements:
- 3+ years of experience in a leadership role.
- Proven track record of achieving customer satisfaction targets.
- Excellent communication and interpersonal skills.
Benefits:
- Competitive salary package.
- Opportunities for professional growth and development.
What We Offer:
- A dynamic and supportive work environment.
- The opportunity to work with a talented team of professionals.
- Competitive compensation and benefits package.
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