Leading Operations Manager

1 week ago


Jaipur, Rajasthan, India beBeeCustomer Full time ₹ 85,00,000 - ₹ 90,00,000
Team Lead Position

We are actively seeking a highly skilled Team Lead to join our operations team. The ideal candidate will have experience in managing teams and driving customer satisfaction.

  • Job Description:
  • Lead a team of agents to achieve daily targets and maintain high levels of customer satisfaction.
  • Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness.

Key Responsibilities:

  • Customer Service, Customer Support, and Customer Service Management skills.
  • Experience in achieving and maintaining high levels of Customer Satisfaction.
  • Excellent verbal and written Communication skills.
  • Experienced in Banking Revolut, Anti-money laundering (AML), Money Laundering (ML) and KYC.
  • Manage a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality.

Requirements:

  • 3+ years of experience in a leadership role.
  • Proven track record of achieving customer satisfaction targets.
  • Excellent communication and interpersonal skills.

Benefits:

  • Competitive salary package.
  • Opportunities for professional growth and development.

What We Offer:

  • A dynamic and supportive work environment.
  • The opportunity to work with a talented team of professionals.
  • Competitive compensation and benefits package.


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