Centralised Contact Centre Team Lead

6 days ago

Hyderabad Secunderabad Telangana Pune Chennai, India beBeeAnalytical Full time
Job Title:

Centralised Contact Center Associate

About the Role:

This role is responsible for ensuring effective execution of duties within the assigned domain. The Centralised Contact Center Associate will work closely with cross-functional teams to optimize processes and enhance productivity.

The ideal candidate will have strong analytical and problem-solving skills, excellent communication and teamwork abilities, and proficiency in relevant tools and technologies.

Key Responsibilities:
  • Process Improvement: Develop and implement strategies to improve workflow and efficiency
  • Collaboration: Work with cross-functional teams to optimize processes and enhance productivity
  • Compliance: Maintain compliance with industry regulations and company policies
  • Troubleshooting: Troubleshoot and resolve challenges in day-to-day operations
  • Mentorship: Provide mentorship and training to junior team members when required
  • Professional Development: Stay updated with industry trends and implement best practices
Requirements:
  • Education: Bachelor's degree in a relevant field (qualifications may vary by job role)
  • Experience: Prior experience in a similar role is preferred
  • Skill Set: Strong analytical and problem-solving skills, excellent communication and teamwork abilities, and proficiency in relevant tools and technologies

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