Support System Administrator

3 days ago

Aurangabad, Maharashtra, India beBeeSystem Full time ₹ 15,00,000 - ₹ 28,00,000

System Support Specialist

This role is critical to the overall integrity of our Corrigo system, supporting the client team, overseeing proper system use, and configuration to meet internal and client objectives.

Key Responsibilities

  • Ongoing database management and maintenance
  • Track time spent supporting accounts and manage data management requests submitted from clients in a Corrigo instance
  • Manage the Corrigo systems and associated data platform, as it specifically relates to performance management/reporting and maximizing Corrigo capability
  • Serve as subject matter expert to the client team for all CMMS systems related questions, support issues, and requirements
  • Explore options to satisfy new business needs within the capabilities of existing systems; configure, document and deploy solutions
  • Support account team users with general questions and other systems support requests
  • Maintain thorough knowledge of user base and critical user needs
  • Maintain and demonstrate thorough self and team understanding of Corrigo product features and functionality by participating in training and knowledge shares and by utilizing documented resources
  • Manage and identify change requests and analyze impact of changes to the client
  • Leverage past learning and category/business knowledge in support of client business decision making
  • Develop and maintain accuracy of data

Qualifications and Skills

  • Minimum 3 years of Corrigo Platform experience required
  • College graduate (BS/BA) preferred, but not required, preferably in information systems, computer science, or business administration
  • Customer service focus and strong analytical and problem-solving skills
  • Experience in real estate industry and facility management operations a plus
  • Strong proficiency in MS Excel, specifically using formulas for data analysis
  • Excellent oral and written communication skills
  • Ability to communicate complex ideas and work in a team environment

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