Strategic Account Manager

2 weeks ago


Mangalore, Karnataka, India Vidpro Consultancy Services Full time
Job Title: Strategic Account Manager

The ideal candidate will be adept at building strong, long-term relationships with key clients. They will be able to identify and meet the needs of these clients, promoting our company's solutions and driving mutual success.

Key Responsibilities:
  • Develop and maintain a portfolio of major clients, ensuring their loyalty and satisfaction.
  • Gain a deep understanding of our products and services, as well as the features and dashboards that support them.
  • Monitor the business performance of key clients and collaborate with internal teams to resolve any issues that arise.
  • Proactively identify opportunities to improve customer satisfaction and drive business growth.
  • Collaborate with cross-functional teams to resolve complex issues and drive long-term success.
  • Prepare regular reports and forecasts to internal and external stakeholders, highlighting key account metrics and progress.
Requirements:
  • At least 4 years of experience in key account management, merchant services, or a related field.
  • Proven track record of building and maintaining strong client relationships.
  • Excellent communication and problem-solving skills.

Key Skills: relationship building, client relationship management, problem-solving, merchant experience, communication skills, account relationship, customer relationship management, building long-term relationships, relationship management, long-term relationship building, B2B SaaS, building relationships, client servicing, C-level, building effective relationships, build strong relationships, B2B payments, bank relationship management, executive-level relationship building, strategic partner relationship management, fintech, C-level relationships, business relationship management, customer relationship management (CRM), relationship building, establishing relationships, relationship development, building C-level relationships, client relationships strengthening



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