Strategic Account Manager
2 weeks ago
The ideal candidate will be adept at building strong, long-term relationships with key clients. They will be able to identify and meet the needs of these clients, promoting our company's solutions and driving mutual success.
Key Responsibilities:- Develop and maintain a portfolio of major clients, ensuring their loyalty and satisfaction.
- Gain a deep understanding of our products and services, as well as the features and dashboards that support them.
- Monitor the business performance of key clients and collaborate with internal teams to resolve any issues that arise.
- Proactively identify opportunities to improve customer satisfaction and drive business growth.
- Collaborate with cross-functional teams to resolve complex issues and drive long-term success.
- Prepare regular reports and forecasts to internal and external stakeholders, highlighting key account metrics and progress.
- At least 4 years of experience in key account management, merchant services, or a related field.
- Proven track record of building and maintaining strong client relationships.
- Excellent communication and problem-solving skills.
Key Skills: relationship building, client relationship management, problem-solving, merchant experience, communication skills, account relationship, customer relationship management, building long-term relationships, relationship management, long-term relationship building, B2B SaaS, building relationships, client servicing, C-level, building effective relationships, build strong relationships, B2B payments, bank relationship management, executive-level relationship building, strategic partner relationship management, fintech, C-level relationships, business relationship management, customer relationship management (CRM), relationship building, establishing relationships, relationship development, building C-level relationships, client relationships strengthening
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