IT Infrastructure Manager
3 weeks ago
Key Responsibilities:
Information Systems Planning:
- Ensure to evaluate user needs and system functionality.
- Comply with all software licenses and laws to maintain a secure and compliant IT environment.
- Direct and control all day-to-day information systems functions to ensure seamless operations.
- Approve and plan equipment and software purchases related to systems, including operating systems, software, and storage devices.
People Management:
- Establish and maintain effective coordination and cooperation with all hotel departments to ensure maximum productivity, morale, and guest service.
- Develop and maintain strong relationships with all departments to foster a collaborative work environment.
- Respond to queries and resolve issues in a timely and efficient manner to ensure high levels of customer satisfaction.
- Ensure that the team is trained on all safety provisions and protocols.
- Keep all personnel informed of departmental objectives and policies to maintain a transparent and open communication culture.
- Motivate and develop the team to ensure smooth functioning of the department and promote teamwork.
Financial Management:
- Prepare operational reports and analyze new trends to identify areas for improvement.
- Identify optimal cost-effective use of resources and educate the team on best practices.
- Determine fiscal and physical requirements for all departments and prepare budgetary recommendations.
- Conduct periodic and annual inventory audits of equipment and recommend replacement as required.
Operational Management:
- Direct and coordinate database management, network administration, and user support services.
- Liaise with external agencies and equipment manufacturers to ensure effective management of the department.
- Ensure the smooth running of all systems, including printers, antivirus software, and email facilities.
- Approve and recommend technology, equipment, and software as per departmental requirements.
- Assign duties, inspect work, and investigate complaints regarding service and equipment, taking corrective action as needed.
- Coordinate operations with Department Coordinators, Supervisors, and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and prompt delivery of services.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- At least 23 years of experience in an IT support role, preferably in the hospitality industry.
- Strong understanding of hotel management software and common IT systems.
- Excellent problem-solving skills and ability to work under pressure.
- Strong communication and interpersonal skills to support staff and guests effectively.
- Knowledge of network administration, security protocols, and data management practices.
Remote Work: No
Employment Type: Full-time
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