Out-of-Hours Shift Manager

4 days ago

Lucknow, Uttar Pradesh, India beBeeOperational Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: OOH Consultant

We are seeking a skilled OOH Consultant to join our team. As an OOH Consultant, you will be responsible for managing out-of-hours shifts, responding to candidate and client enquiries, and ensuring seamless operations.

About the Role:

  • Filling shifts during out-of-hours periods.
  • Managing new agency booking requests received during OOH.
  • Reviewing the client Rota and ensuring all shifts in the CRM match the Rota; amending where necessary.
  • Uploading shifts to the CRM, whether received from RCs or clients via email or portals.
  • Chasing candidates for shift availability, including cross-checking client-provided spreadsheets.
  • Managing late logins and cancellations that occur during OOH.
  • Uploading new candidate enquiries to the CRM and contacting them for an up-to-date CV.
  • Completing the client compliance checklist for new candidates.
  • Providing support to the compliance team as needed, particularly with new candidate registrations.
  • Chasing compliance documents from working candidates over the weekend.
  • Continuously monitoring client portals and emails throughout the day.
  • Chasing missing timesheets as required.
  • Keeping all client trackers updated with real-time information.
  • Maintaining and updating the OOH handover sheet in real time.

Key Responsibilities:

  1. Filling shifts during out-of-hours periods.
  2. Managing new agency booking requests received during OOH.
  3. Reviewing the client Rota and ensuring all shifts in the CRM match the Rota.
  4. Managing late logins and cancellations that occur during OOH.
  5. Providing support to the compliance team as needed.

Requirements:

  • Strong organizational skills.
  • Ability to work independently with minimal supervision.
  • Excellent communication and problem-solving skills.

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