Appian Platform Support Engineer
2 weeks ago
We are seeking a seasoned Technical Support Engineer to join our Appian Framework and platform Support team. With demonstrated technical expertise on the Appian platform, this individual will play a key role in delivering exceptional customer experiences.
Responsibilities- Foster agile collaboration between software development and IT operations to establish and refine Continuous Integration (CI) and automation key processes, release schedules, and infrastructure designs.
- Perform Appian Low Code Platform Operations and Appian version upgrades, ensuring smooth installation and deployment.
- Work closely with business and development teams to translate functional requirements into Appian business flows, leveraging Process Models, Rules, Expressions, CDTs, and component Integrations.
- Act as a technical lead through design and development for all platform capabilities, maintaining stability and availability of the Appian environment.
- Collaborate with system owners' technical teams, functional teams, and Agile teams to design, implement, test, and validate systems, overseeing code releases and deployments.
As a Technical Support Engineer, you will be responsible for maintaining compatibility and interoperability of the Appian systems with pipeline tools, cloud services, and mission systems. You will also promptly implement solutions in the event of production downtime due to technical issues.
Requirements- Minimum 5 years of experience working in Appian platform support.
- Experience in Appian Platform Upgrade required.
- Experience in managing OnPrem or in Cloud Appian Environment.
- Bachelor's degree in IT, Computer Science, or similar work experience required.
- Deep technical knowledge of Appian Architecture components and best practices.
The ideal candidate will possess strong problem-solving and decision-making skills, as well as strong written and verbal communication skills to effectively communicate technical and business information to technical and non-technical teams.
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