Hotel Ambassador

4 weeks ago


Jaipur, Rajasthan, India Anantara Full time

Job Overview

As our Chief Concierge, you will be responsible for overseeing and directing the Concierge, Bell Desk activities, and Bell Staff, as well as ensuring the smooth operation of Doormen, Valet Parking, and airport transportation requirements. You will provide guests with valuable information about all hotel services, local attractions, restaurants, doctors, sightseeing tours, and other interesting local knowledge.

Key Responsibilities

Recommends the hotel’s own Food and Beverage outlets to guests, with extensive knowledge of the outlets’ cuisine, operating times, and more. Ensures the lobby remains clean and orderly, with ashtrays cleaned regularly. Prepares efficient work and vacation schedules for Concierge, Doorman, and Bell Services, taking into account occupancy forecasts and large group movements. Maintains the highest standards of neatness, cleanliness, and punctuality among Concierge, Doormen, Valet, and Bell staff. Handles guest-related problems and collaborates with department heads or executive management in the Front Office Manager’s absence. Develops and implements comprehensive departmental standards and procedures, providing thorough on-the-job training to staff. Conducts probation and performance appraisal discussions, offering constructive feedback to enhance staff performance.

Requirements

Fluency in Arabic and English is essential. Minimum 5 years of experience as a Chief or Head Concierge. Ability to multitask and work under pressure is crucial.

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