Luxury Hotel Ambassador
3 weeks ago
Mansion Upkeep Ambassador
This role is a key part of maintaining the luxury and comfort of our guests. As a Mansion Upkeep Ambassador, you will be responsible for ensuring the cleanliness and organization of the areas under your care.
Key Responsibilities:
- Area Maintenance: Clean and maintain areas of responsibility according to set standards and procedures.
- Guest Supplies: Replenish guest supplies as needed.
- Equipment Organization: Organize and clean equipment for daily tasks such as personal equipment and chemicals.
- Room Management: Collect daily allocations of rooms and keys. Ensure the worksheet is kept up to date throughout the shift and keys are signed out and in securely.
- Communication: Communicate all necessary information such as sick guests, pets, and other in-house matters.
- Guest Needs: Anticipate guests' needs through observation and offer prompt, efficient service either personally or through effective communication with other Talent, the Talent Coach, or the office coordinator.
- Guest Requests: Ensure guests' requests are promptly and courteously met.
- Damage and Malfunction: Report damage or malfunction in hotel rooms/areas to the Supervisor.
- Equipment Maintenance: Maintain equipment in a proper state of cleanliness and repair.
- Reports: Maintain a section room report as well as a daily productivity report.
- Meetings and Training: Attend daily briefings with the Supervisor and take on daily assigned tasks. Report lost and found articles to the security office immediately. Handle guest complaints and report them to the Supervisor immediately. Report unusual behavior/activities in guest room floors/public areas to the Supervisor. Record room status in allocated sections accurately. Comply with the hotel's health, safety, and hygiene policy. Adhere to personnel grooming and hygiene standards. Attend meetings and training sessions as required. Carry out additional duties assigned by the Supervisor. Carry out valet services when required.
- Knowledge and Skills: Fully understand the difference in guest levels (VIPs) and Room Categories. Ensure all OH&S legislation policies and procedures are adhered to. Be familiar with property safety, first aid, and fire and emergency procedures. Log security incidents and accidents in accordance with hotel requirements.
Requirements:
- Experience: Minimum 1 year of experience preferably in a luxury hotel.
- Education: Post-secondary education or relevant qualifications in Hotel Management.
- Availability: No remote work options available. Full-time employment.
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