Senior Customer Service Manager

1 day ago


Salem, Tamil Nadu, India beBeeLeadership Full time ₹ 10,30,000 - ₹ 14,51,000
Leadership Role: Team Lead

This leadership position is responsible for managing a team of customer service associates and motivating them to achieve key performance indicators. The ideal candidate will oversee project execution, monitor KPIs, and ensure target compliance.

  • Experience as a TL in US BFSI-Email Process
  • Well-versed with G-suite, particularly Google Sheets and Google Slides
  • Ability to perform ad hoc data analysis and validate operational processes and data inputs/outputs

The successful candidate will be able to manage process, resources, and system applications following standard practices and business procedures. They should also prioritize tasks, assign work to associates effectively, devise strategies to minimize attrition and absenteeism, and participate in process improvement initiatives.

This role requires excellent communication skills, the ability to lead by example, and a strong understanding of business operations.



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