Customer Service Expert

4 days ago


Salem, Tamil Nadu, India beBeeCustomerService Full time ₹ 40,00,000 - ₹ 80,00,000
Customer Service Expert Job Summary

The ideal candidate for this role will be responsible for delivering exceptional customer experiences through technical support and product expertise.

  • Provide timely resolutions to diverse customer inquiries, ensuring consistent support coverage across various channels (email, chat, slack, video).
  • Utilize internal documentation and develop comprehensive product knowledge to handle general inquiries, integrations, API issues, and other technical troubleshooting effectively.
  • Proactively identify trends and surface relevant information to the team. Report missing knowledge articles or required edits to Senior Specialists or Managers.
  • Stay updated on product developments, policy changes, known issues, user feedback, and comprehensive understanding of the compliance domain and supported integrations.
  • Proactively identify and address outages or critical issues, ensuring timely communication with engineers and managers. Track and report customer feedback for continuous improvement.

Key Skills:

  • Strong problem-solving skills and attention to detail.
  • Effective communication skills, both written and verbal.
  • Technical support skills are a solid plus.

Additional Requirements:

  1. Familiarity with HTML/CSS/JS is an asset.


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