Customer Service Coordinator

3 days ago


Salem, Tamil Nadu, India beBeeService Full time US$ 40,000 - US$ 75,000
Job Description

We are seeking a highly skilled Customer Service Coordinator to join our team. In this role, you will be responsible for managing and resolving customer issues by communicating with drivers and fleets.

The ideal candidate will have experience in the Tourism & Travel sector or Ground Transportation industry and possess strong operational and analytical skills.

Key responsibilities include:

  • Managing and resolving customer complaints
  • Enforcing high service standards
  • Confirming ride completion and applying changes
  • Keeping detailed records of interactions within our CRM
  • Developing strong working relationships with Suppliers and other stakeholders
  • Providing exceptional customer service support

Requirements include:

  • Minimum 2 years as a customer support representative
  • Excellent English communication skills
  • Proficiency in Microsoft Office Suite
  • Ability to accommodate a full-time schedule
  • Attention to detail
  • Spanish speaking conversation skills

This role requires a fast-paced work environment and prioritization of tasks.

Benefits:

We offer a competitive salary and opportunities for growth and development. Our team-first culture is built on key values including partnership-centric collaboration, end-to-end ownership, continuous learning and improvement, hard work and pragmatism, and result-driven approach.

What We're Looking For:

A motivated and organized individual who is passionate about delivering exceptional customer experiences.



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