Customer Service Representative

3 days ago

Salem, Tamil Nadu, India beBeeSupport Full time ₹ 8,00,000 - ₹ 15,00,000
Job Title: Customer Support Executive

As a Customer Support Executive, you will play a vital role in ensuring customer satisfaction and loyalty. Your primary responsibility will be to provide exceptional customer service through effective communication, issue resolution, and problem-solving skills.

Key Responsibilities:

  • Billing: Manage billing processes, including generating invoices, processing payments, and reconciling discrepancies.
  • Customer Queries: Handle customer inquiries and concerns related to GST, e-waybill, and insurance.
  • Sales Support: Provide support to the sales team during their absence, ensuring seamless customer interactions.
  • Customer Coordination: Coordinate dispatch schedules, delivery timelines, and updates to ensure timely and efficient delivery of products/services.
  • Sales & Finance: Issue proforma invoices, follow up on payments, handle PDCs, and support finance with reconciliation.
  • Warehouse & Dispatch: Send approved invoices for dispatch, coordinate sample dispatch, and maintain logs.
  • CHA & Customs: Liaise with CHA for import/export clearance and share required documents.
  • Head Office: Request stock, confirm inventory, and handle urgent escalations.
  • Reporting: Maintain sales, payment, and dispatch records, and prepare regular performance and inventory reports.

Requirements:

  • 5-10 years of experience in customer support and GST invoicing.
  • Excellent communication, problem-solving, and analytical skills.
  • Able to work independently and as part of a team.
  • Proficient in MS Office and other relevant software applications.
  • Strong organizational and time management skills.

Benefits:

  • Opportunity to work with a dynamic and growing organization.
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and supportive work environment.

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