Customer Success Strategist
22 hours ago
Ride the wave of innovation and make a lasting impact as a key member of our team.
Tired of roles that are either too routine or lack direction? We're looking for a high-agency problem solver to drive customer outcomes through data-driven insights and build reusable playbooks for scalable success.
This role is not a ticketing job. You'll work closely with founders, product, and engineering to:
- Drive customer outcomes through data-driven insights
- Build reusable playbooks for scalable success
- Influence product roadmap through real customer feedback
- Early stage company with huge ownership and fast growth
- World-class founders backed by top investors
- AI-native approach – we're building from the ground up
- Customers love us – post-PMF expansion already happening
- Learning rocketship – GenAI, behavior science, and full GTM exposure
- ESOPs – skin in the game from day one
- Run onboarding and ongoing success for our top enterprise accounts
- Solve problems fast – sometimes before the customer sees them
- Track health, adoption, renewals, and upsell signals
- Partner with Sales/Marketing for expansion plays
- Build CS processes, content, and playbooks from scratch
You'll Thrive Here If You
- Have ~3 years in CS/client delivery/consulting/ops
- Are calm in chaos – startup ambiguity doesn't faze you
- Think like an owner: proactive, scrappy, hands-on
- Want to be part of a team that's actually building the future of work
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