
Customer Success Manager
2 days ago
Job Overview
This is a high-level customer success management role that requires a proven track record of driving customer success and exceeding performance targets.
Key Responsibilities:
- Serve as the primary contact for technical questions or escalations, collaborating with internal teams to deliver effective solutions.
- Help customers develop customized success plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives.
- Collaborate with account management teams to secure contract renewals and drive business growth.
- Identify opportunities for expanding usage across the customer's organization and lead pilot results presentations.
Requirements:
- Minimum 5 years of experience in customer success/project management with a strong track record of success.
- Technical experience in cybersecurity with good analytical and project management skills.
- Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
What We Offer:
- A dynamic work environment with opportunities for growth and development.
- A collaborative team culture that values innovation and teamwork.
- Competitive compensation and benefits package.
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