Global Customer Support Manager

7 hours ago

Kota, Rajasthan, India beBeeTechnical Full time ₹ 20,00,000 - ₹ 25,00,000
Senior Technical Project Manager

We are seeking an experienced and dynamic Senior Technical Project Manager to lead and manage complex implementation projects.

This role demands a highly experienced individual with a strong background in project management, team leadership, and client engagement.

  • Project Leadership:
    • Taking full ownership of assigned projects, ensuring their successful execution from initiation to delivery.
    • Acting as the primary point of contact for customers, steering project discussions and managing expectations.
    • Forefronting the development and implementation for solutions, ensuring alignment with client requirements and business objectives.
  • Team Management:
    • Leading, mentoring, and managing a team of project managers, liaising with developers, QA, and other stakeholders involved in project delivery.
    • Fostering a collaborative and results-driven team environment, promoting accountability and professional growth.
    • Monitoring team performance and providing constructive feedback to ensure project milestones are met.
  • Stakeholder Engagement:
    • Conducting regular status meetings and acting as the bridge between technical teams and business stakeholders.
    • Collaborating with cross-functional teams to resolve challenges and streamline workflows.
  • Business Reviews and Reporting:
    • Developing and executing weekly and monthly business review plans with clients.
    • Preparing and presenting project performance reports, highlighting successes, challenges, and actionable insights.
  • Risk Management and Problem Solving:
    • Identifying project risks and implementing mitigation strategies to ensure smooth delivery.

Key Qualifications:

  • Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
  • 8+ years of experience in project management, with at least 3 years in a senior/team handling role.
  • Proven track record of managing and delivering multiple, high-impact technical projects on time.
  • Strong team handling experience with a focus on mentoring and skill development.
  • Excellent communication and interpersonal skills, with the ability to engage effectively with technical and non-technical stakeholders.
  • Experience in conducting business reviews and client presentations.
  • Proficiency in project management tools such as Jira, Asana, or MS Project.
About Us

We are a leading provider of customer support automation solutions, serving businesses across industries with our all-in-one customer service software. Our platform is designed to meet the needs of any industry, providing a cloud-based CRM that's more than just a help desk.

Our team believes that daily customer operations should be made simple and efficient to meet the endless demands of customers. We power 500+ businesses globally to automate their sales and support.

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