
Customer Support Expertise
22 hours ago
We are seeking a dedicated and detail-oriented customer support professional to join our team. In this role, you will be the primary point of contact for customers, ensuring a positive experience from their first interaction to their final delivery.
- Respond promptly and professionally to customer inquiries via email and other communication channels.
- Manage and resolve issues related to lost packages, damaged products, and incorrect orders.
- Process and manage customer orders on our website platform, including handling returns, exchanges, and refunds.
- Act as the main point of contact for shipping vendors and work with them to track down and resolve delivery issues efficiently.
- Proactively identify and resolve potential issues before they escalate, ensuring a smooth and hassle-free customer experience.
- Maintain clear, concise, and empathetic communication with customers at all times.
- Accurately document all customer interactions and resolutions.
Key Qualifications:
- Bachelor's degree
- Proven experience 1-2 years working in ecommerce operations role
- Strong attention to detail and accuracy
- Excellent organizational and time-management skills
- Ability to work independently and as part of a team
- Fluent in written and spoken English
Benefits:
This is an excellent opportunity to grow your career in a dynamic and growing company.
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