Global Business Operations Manager

About McDonald's:

We are proud to be one of the most recognized brands in the world, with restaurants in over 100 countries serving 70 million customers daily.

Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald's remains one of the world's leading corporations after almost 70 years.

We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, we use our scale for good: good for our customers, people, industry and planet.

We promote an inclusive work environment that creates feel-good moments for everyone.

Job Description:

The Manager - Program Management role is responsible for delivering program-wide insights to support executive conversations and decisions across multiple initiatives. This role involves monitoring program adoption and performance metrics, supporting team collaboration and planning activities, and assisting with program governance and curation of appropriate audience-based reporting.

This role is based in Hyderabad, India.

Responsibilities:

• Track execution of Integrated PMO activities by monitoring key metrics and summarizing insights into executive-level readouts on regular cadence
• Create updates to metrics dashboards within centralized project management tools
• Log and monitor risks, dependencies, and issues, escalating as needed

Reporting & Planning Support:

• Support preparation and facilitation of integrated planning workshops and updates to the GBS integrated plan
• Prepare reporting packages for leadership meetings, such as company platform and segment updates

Collaboration & Relationship Management:

• Support collaboration and synthesization between Integrated PMO, initiative project teams, Transformation Management Office, and horizontal capabilities
• Support Leads and PMs in understanding Integrated PMO ways of working, standards, and onboarding materials
• Build and maintain strong working relationships with project managers to promote alignment and consistent delivery

Qualifications:

Basic Qualifications:

• Bachelor's degree in related field required.
• Minimum 5 years of experience in project or program management
• Familiarity with Microsoft Office suite (Word, Excel, PowerPoint, SharePoint)
• Experience collecting and tracking risks, issues, and performance metrics
• Experience with project management tools (e.g., Planview, Jira, Smartsheets)
• Experience with data visualization tools (PowerBI, Tableau)
• Ability to synthesize data into executive-level summaries and dashboards
• Skilled in preparing leadership meeting materials and planning workshop content
• Experience with storytelling through data
• Detail-oriented

Preferred Qualifications:

• PMP a plus

Why Work with Us?

• Be part of a purpose-driven organization that values innovation, inclusion, and impact.
• Work with a collaborative and supportive team across global markets.
• Enjoy competitive compensation, flexible work options, and continuous learning opportunities.

Work location: Hyderabad, India

Work pattern: Full time role

Work mode: Hybrid

Additional Information:

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy, race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws.