CRM Architect
3 weeks ago
Educational Qualifications:
- BE/MCA or equivalent degree in Computer Science
Experience Requirements:
- 10+ years of experience in D365 CE as a CE/CRM Technical Architect
- Experience with at least 2 to 3 complete project life cycles in Dynamics CRM/CE
Key Responsibilities:
Solution Design & Architecture- Lead the design and architecture of end-to-end solutions on the Dynamics 365 Customer Engagement (D365 CE) platform
- Ensure solutions meet business requirements, follow industry best practices, and are scalable for future growth
- Act as a technical leader and mentor to the development team, guiding on coding standards, solution architecture, and best practices
- Develop integration strategies between D365 CE and other internal/external systems
- Design and implement data migration strategies, ensuring accurate and seamless transfer of data from legacy systems
- Design and implement data models, entities, attributes, and relationships in D365 CE
- Ensure data integrity, consistency, and optimal system performance
- Define and implement security models and access control strategies
- Ensure solutions comply with relevant security and data privacy standards
- Strong understanding of business processes in Sales, Marketing, Customer Service, Field Service, and Project Operations
- Proficiency in customizing and configuring D365 CE using PowerApps, Power Automate, and Power BI
- Expertise in D365 CE tools like workflows, dialogs, plugins, and client extensions
- Expertise in technologies like HTML5, CSS, SOAP, REST, AngularJS, JavaScript
- Proficiency in ASP.NET with C# (MVC, Web API), OO analysis, and design in SDLC environments
- Good understanding of SSRS and creating CRM reports
- Experience working with Power BI for reporting and data visualization
- Expertise in the CRM platform (scripting, plugins, workflows, SDK)
- Strong data migration, modeling, and integration experience
- Excellent functional knowledge across all CRM modules
- Strong knowledge of business processes and workflows in Sales, Marketing, Customer Service, Field Service, and Project Operations
- Proficiency with Dynamics 365 customization and configuration, including PowerApps, Power Automate, and Power BI
- Strong understanding of ASP.NET development using C#
- Experience with SSRS and CRM
- Microsoft Dynamics 365 CE/CRM Certifications (required)
- Excellent communication skills
- Ability to lead and mentor technical teams
- Flexibility in working hours as per project requirements
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