CRM Architect

3 weeks ago


Bengaluru, Karnataka, India Coders Brain Technology Private Limited Full time
Job Title : Microsoft Dynamics 365 CE/CRM Technical

Educational Qualifications:

  • BE/MCA or equivalent degree in Computer Science

Experience Requirements:

  • 10+ years of experience in D365 CE as a CE/CRM Technical Architect
  • Experience with at least 2 to 3 complete project life cycles in Dynamics CRM/CE

Key Responsibilities:

Solution Design & Architecture
  • Lead the design and architecture of end-to-end solutions on the Dynamics 365 Customer Engagement (D365 CE) platform
  • Ensure solutions meet business requirements, follow industry best practices, and are scalable for future growth
Technical Leadership
  • Act as a technical leader and mentor to the development team, guiding on coding standards, solution architecture, and best practices
Integration & Data Migration
  • Develop integration strategies between D365 CE and other internal/external systems
  • Design and implement data migration strategies, ensuring accurate and seamless transfer of data from legacy systems
Data Modeling
  • Design and implement data models, entities, attributes, and relationships in D365 CE
  • Ensure data integrity, consistency, and optimal system performance
Security & Compliance
  • Define and implement security models and access control strategies
  • Ensure solutions comply with relevant security and data privacy standards
Business Process Knowledge
  • Strong understanding of business processes in Sales, Marketing, Customer Service, Field Service, and Project Operations
Customization & Configuration
  • Proficiency in customizing and configuring D365 CE using PowerApps, Power Automate, and Power BI
  • Expertise in D365 CE tools like workflows, dialogs, plugins, and client extensions
Technologies
  • Expertise in technologies like HTML5, CSS, SOAP, REST, AngularJS, JavaScript
  • Proficiency in ASP.NET with C# (MVC, Web API), OO analysis, and design in SDLC environments
Reports & Analytics
  • Good understanding of SSRS and creating CRM reports
  • Experience working with Power BI for reporting and data visualization
Key Skills
  • Expertise in the CRM platform (scripting, plugins, workflows, SDK)
  • Strong data migration, modeling, and integration experience
  • Excellent functional knowledge across all CRM modules
  • Strong knowledge of business processes and workflows in Sales, Marketing, Customer Service, Field Service, and Project Operations
  • Proficiency with Dynamics 365 customization and configuration, including PowerApps, Power Automate, and Power BI
  • Strong understanding of ASP.NET development using C#
  • Experience with SSRS and CRM
  • Microsoft Dynamics 365 CE/CRM Certifications (required)
Soft Skills
  • Excellent communication skills
  • Ability to lead and mentor technical teams
  • Flexibility in working hours as per project requirements


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