CE/CRM Technical Lead Architect

4 weeks ago

Bengaluru, Karnataka, India NR Consulting - India Full time

We are seeking a seasoned D365 CE/CRM Technical Architect to lead the design and architecture of end-to-end solutions on the Dynamics 365 Customer Engagement platform. As a technical leader, you will collaborate with cross-functional teams, mentor developers, and ensure best practices are followed to deliver scalable, high-quality solutions.

Key Responsibilities:
  • Lead the design and architecture of end-to-end solutions on the D365 CE platform, ensuring alignment with business requirements, industry best practices, and scalability
  • Act as a technical leader and mentor to the development team, providing guidance on coding standards, best practices, and solution architecture
  • Develop integration strategies and design solutions between D365 CE and other internal/external systems
  • Design the data model, entities, attributes, and relationships in D365 CE, ensuring data integrity, consistency, and performance optimization
  • Define security models and access control strategies, ensuring compliance with relevant security and data privacy standards
  • Collaborate with stakeholders to understand business processes in Sales, Marketing, Customer Service, Field Service, and Project Operations
  • Customize and configure D365 CE using PowerApps, Power Automate, and Power BI
  • Lead data migration, data modeling, and data integration efforts across the D365 CE platform
  • Provide technical expertise in various CRM/XRM versions, supporting end-to-end project life cycles for 2-3 implementations
  • Ensure implementation of technologies like HTML5, CSS, SOAP, REST, AngularJS, and JavaScript for seamless integration with D365 CE
  • Develop and customize CRM solutions using ASP.NET (C#), MVC, and Web API within the SDLC framework
  • Create and modify reports using SSRS and CRM reporting tools
  • Ensure the technical architecture aligns with the overall CRM platform, including scripting, plugins, workflows, and SDK extensions
Qualifications and Skills:
  • Bachelor's degree in Computer Science, Engineering, or MCA or equivalent
  • 10+ years of experience in D365 CE/CRM as a Technical Architect
  • 5+ years of experience as a Lead Developer in D365 CE
  • Strong understanding of business processes in Sales, Marketing, Customer Service, Field Service, and Project Operations
  • Proficiency in customizing and configuring D365 CE using PowerApps, Power Automate, and Power BI
  • Expertise in data migration strategy, data modeling, and integration
  • Knowledge of various CRM versions, technologies (HTML5, CSS, SOAP, REST, JavaScript, AngularJS), and ASP.NET (C#, MVC, Web API)
  • Proven experience in developing security models and ensuring compliance with data privacy standards
  • Strong understanding of SSRS and CRM reporting tools
  • MS Dynamics CE/CRM certifications are required
  • Excellent communication and team collaboration skills
  • Flexible working hours
Preferred Qualifications:
  • Experience working on 2-3 full life-cycle projects
  • Strong OO analysis and design under SDLC environment
Additional Information:

Flexible working hours. Open to travel when necessary for project needs.

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