Process Associate

2 weeks ago


Hyderabad, Telangana, India Genpact Full time
Job Description

Genpact is a global professional services and solutions firm driven by a relentless pursuit of a world that works better for people. We serve leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are looking for a Process Associate - Retail Banking to process customer requests as per the set procedures within defined timelines and with high accuracy standards.

Responsibilities

  1. Process requests as per the application, referring to standard operating procedures.
  2. Update Customer Demographics in Bank System.
  3. Set up and document policies.
  4. Handle Mortgage Tax payments.
  5. Search customer contact information.
  6. Reconcile internal bank General Ledger Accounts.
  7. Post Check details into the bank system.
  8. Coordinate with Bank Vendors to gather information and respond to customer enquiries.

Requirements

We seek candidates with a minimum qualification of Any Graduate. Preferred qualifications include Any Graduate with skills in Communication, High level attention to detail and accuracy, Delivery of high-quality output, Ability to work in a changing environment, and Knowledge of banking terminology.



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