Strategic Contingent Labor Leader

The McDonald's Global Workforce Solutions (GWS) Team is an internally managed contingent workforce program responsible for the compliance of related policies as well as our end-to-end vendor management system. We are customer-obsessed, single point of contact for any contingent workforce need. Our vision is to be recognized as a valued business partner & world-class program, focused on excellence in people, services, and execution.

This role serves as the internal business owner for all contingent workforce activity and is critical in shaping a secure, efficient, and globally aligned program.

Responsibilities:

• Lead strategic program oversight. Own the full lifecycle of the contingent workforce program, including temporary labor and access-only contractors, with accountability for service delivery, program adoption, risk mitigation, and overall performance.
• Lead the Global Workforce Solutions team through strong leadership principles. Manage, mentor, and develop a cross-functional team. Create a collaborative culture of accountability, growth and service excellence.
• Develop and govern program policies & processes. Design, implement, and continuously improve end-to-end processes for requisition intake, onboarding, access provisioning, offboarding, contractor data governance, and compliance.
• Own the VMS provider relationship and platform strategy. Acts as business owners and primary liaison with the VMS provider, overseeing roadmap planning, system enhancements, issue resolution and partnership performance. Ensure the VMS platform aligns with program goals and evolves with business needs.
• Oversee all contingent labor-related contracts. Lead renewals, pricing negotiations, and risk reviews in partnership with Legal and IS&P.
• Act as primary business liaison and internal advisor for contingent workforce. Serve as the trusted point of contact for Department Leaders, IS&P, Legal, Technology, Internal Audit and People on all matters related to contingent workforce strategy and execution.
• Drive program reporting and optimization. Monitor spend, contractor population trends, access metrics, and lifecycle compliance. Use insights to drive improvements.
• Follow industry trends through associations and regularly benchmarking with peer organizations and evaluating external trend information to proactively identify and develop initiatives that will ensure we are a leader in effective utilization and compliance of external workforce
• Continuous improvement of VMS, including configurations that ensure controls are executed properly, enhancements that optimize customer experience, and reporting mechanisms that provide relevant data.
• Support global program expansion in partnership with IS&P. Lead the expansion of the contingent workforce model internationally, ensuring governance and compliance across regions.

Qualifications:

• 11+ years of experience in contingent workforce management, vendor management, HR operations, or procurement.
• Track record of building high-performing team culture. Experience in managing teams through change.
• Proven expertise in stakeholder engagement and cross-functional alignment across HR, Legal, IT, and Procurement.
• Deep knowledge of contingent workforce best practices, contractor classifications, onboarding workflows, and compliance.
• Strong functional and technical expertise in VMS platforms, with hands on experience in configuration, workflow design and optimization to align program goals.
• Strong background in contract negotiation, vendor oversight, and performance management.
• Demonstrated ability to build scalable processes and drive continuous improvement initiatives.
• Experience with VMS platforms (e.g., Fieldglass, Beeline) and integration with HR/IT systems.
• Excellent communication and influencing skills, capable of interacting with executive leadership.