Technical Operations Manager

1 week ago

Noida, Uttar Pradesh, India beBeeIntegration Full time ₹ 80,00,000 - ₹ 1,60,00,000
Job Title:

Tech Support cum Integration Lead

We are seeking a seasoned Technical Operations Manager to lead our technical support operations and drive integration efforts with client systems.

The ideal candidate will possess strong technical acumen, excellent communication skills, and experience working with global clients and cross-functional teams.

  • Lead technical support operations by resolving high-priority escalations and providing hands-on problem resolution.
  • Own and manage end-to-end product integrations with client systems (APIs, Webhooks, SSO, CRMs, etc.).
  • Act as a technical liaison between clients, Customer Success Managers, and internal product/engineering teams.
Required Skills & Qualifications:
  • 6+ years of experience in technical support, solutions engineering, or integration engineering within a B2B SaaS or enterprise tech environment.
  • Strong working knowledge of: APIs (REST/JSON), Authentication protocols (OAuth, SSO, SAML), Web technologies (React, Angular, Node, Webhooks), SQL/NoSQL Databases (MongoDB, Postgres), troubleshooting performance issues, Streaming platform (Kafka).
  • Experience integrating SaaS platforms with third-party systems (CRMs, HRMS, ERPs, etc.).
  • Familiarity with tools like Postman, Swagger, Log analysers, and monitoring platforms.
About the Role:

This is a client-facing, hands-on role requiring both strong technical acumen and excellent communication skills. The successful candidate will be comfortable debugging client issues using logs, dev tools, or API requests.

We offer flexible work hours and a collaborative work environment.

The ideal candidate will have a Bachelor's degree in Computer Science, Engineering, or related field.

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