Technical Account Manager

1 day ago

Noida, Uttar Pradesh, India Bestal Hr Full time ₹ 15,00,000 - ₹ 25,00,000 per year

What Youll Do

  • Lead end-to-end technical setup and configuration for enterprise customers.
  • Provide ongoing technical support to ensure smooth operations and customer satisfaction.
  • Manage and execute migration processes for enterprise accounts, ensuring minimal downtime and seamless transitions.
  • Act as the primary technical contact for enterprise clients, addressing escalated issues and managing complex scenarios.
  • Handle technical queries, including API-related requests, and track resolution progress.
  • Partner with Customer Success teams across regions to align on customer needs and goals.
  • Participate in team meetings to ensure consistent customer support and shared success strategies.
  • Work with Operations, Engineering, and Product Marketing teams to stay updated on platform changes.
  • Communicate platform updates and relevant changes effectively to enterprise clients.

Who We're Looking For

  • 3+ years experience in customer-facing technical roles in either SaaS, ecommerce, or marketing automation technology
  • Experience working with clients, product, ops, and engineering teamswith the ability to break down complex concepts to non-technical stakeholders
  • Ability to prioritize, multi-task, and perform effectively under pressure
  • Aptitude for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features
  • Strong knowledge of business processes (Sales, Service, Marketing, Support) business applications and automation
  • Ability to grasp customers needs and suggest timely solutions
  • Executive level interpersonal, project management, communication, and problem-solving skills
  • Excellent written and verbal communication and presentation skill.

Regards

Saloni

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