
Technical Account Manager
1 day ago
What Youll Do
- Lead end-to-end technical setup and configuration for enterprise customers.
- Provide ongoing technical support to ensure smooth operations and customer satisfaction.
- Manage and execute migration processes for enterprise accounts, ensuring minimal downtime and seamless transitions.
- Act as the primary technical contact for enterprise clients, addressing escalated issues and managing complex scenarios.
- Handle technical queries, including API-related requests, and track resolution progress.
- Partner with Customer Success teams across regions to align on customer needs and goals.
- Participate in team meetings to ensure consistent customer support and shared success strategies.
- Work with Operations, Engineering, and Product Marketing teams to stay updated on platform changes.
- Communicate platform updates and relevant changes effectively to enterprise clients.
Who We're Looking For
- 3+ years experience in customer-facing technical roles in either SaaS, ecommerce, or marketing automation technology
- Experience working with clients, product, ops, and engineering teamswith the ability to break down complex concepts to non-technical stakeholders
- Ability to prioritize, multi-task, and perform effectively under pressure
- Aptitude for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features
- Strong knowledge of business processes (Sales, Service, Marketing, Support) business applications and automation
- Ability to grasp customers needs and suggest timely solutions
- Executive level interpersonal, project management, communication, and problem-solving skills
- Excellent written and verbal communication and presentation skill.
Regards
Saloni
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