Metro Operations Lead

2 weeks ago


Vadodara, Gujarat, India beBeeCustomerService Full time ₹ 1,04,000 - ₹ 1,30,878

Job Title: Customer Service Leader

About the Role

This is a leadership position within our customer service team, responsible for overseeing the coordination of Metro Warranty and ensuring alignment with sourcing and quality.

The ideal candidate will have a strong understanding of metro parts and subassembly, as well as experience in provisioning systems. They should be proficient in computer software, specifically Microsoft Windows and Office environments, and have a basic knowledge of SAP and GSI.

Key Responsibilities
  • Support and coordinate overall operations for Metro Warranty
  • Align with sourcing and quality for material planning
  • Gather technical knowledge and field data to provide reliability studies for continuous improvement proposals
Requirements

We are seeking a highly skilled professional with:

  • A graduate degree in Engineering or Industrial field
  • Internal EHS training
  • Excellent English communication skills
Desirable Qualifications
  • Bachelor's degree in Engineering/Management
  • General Railway knowledge
  • Field Experience
  • Problem Solving skills
Working Conditions

This role requires a high level of organization, time management, and attention to detail. The successful candidate must be able to work effectively in a fast-paced environment and prioritize tasks accordingly.



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