
Senior Customer Solutions Manager
1 day ago
Job Summary:
The Customer Service Leader position is a key role within the organization, responsible for driving customer satisfaction and operational excellence.
This individual will oversee the coordination of global and domestic metro warranty support, align with sourcing and quality for material planning, and gather technical knowledge and field data for reliability studies. They will also provide technical solutions for obsolescence and support material and dispatched planning and logistics.
The ideal candidate will have a strong background in customer service and experience in leading teams to achieve operational excellence.
Key Responsibilities:
- Coordinate Global and Domestic Metro Warranty Support
- Align with Sourcing and Quality for material planning
- Gather technical knowledge and field data for reliability studies
- Provide technical solutions for obsolescence
- Support material and dispatched planning and logistics
Required Skills:
- Graduate in Engineering or Industrial
- Internal EHS training
- English language proficiency
- Computer literacy (Microsoft Windows & Office environment)
- Basis Knowledge on SAP & GSI
Desirable Skills:
- Bachelor degree in Engineering/Management
- General Railway knowledge
- Field Experience
- Problem Solving skills
- DFQ, Quality and Audit skills
- Customer contact
Benefits:
- Achievement of Parts & Overhaul Dashboard
- Achievement of REX implementation
- Audit results (internal and external)
- Compliance with EHS rules and work-related processes
- On-time delivery and on-time dispatch
- Warrenty replacement tracking and on-time replacement
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