Operational Lead

2 days ago


Vadodara, Gujarat, India beBeeOperational Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Operational Lead

Job Overview

Baroda Global Shared Services Limited is a leading provider of business process outsourcing services.

The successful candidate will oversee daily operations, monitor performance metrics, and identify areas for improvement.

Key Responsibilities:

  • Lead and manage a team of professionals in the BPO operations department.
  • Oversee daily operations to ensure efficient work delivery.
  • Monitor, track, and analyze performance metrics to identify areas for improvement.
  • Implement innovative strategies for process enhancement.
  • Maintain accurate collection data and generate MIS reports.

Requirements:

  • Minimum 5-6 years of relevant experience in handling Telecollection process in BPO setup/call center operations.
  • Strong analytical and communication skills.
  • Overall process knowledge including call flow, dialer management, MIS, QA, etc.
  • DRA certification is preferable.

We offer a competitive salary and benefits package to the right candidate. If you meet the above criteria, please submit your updated resume.



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