Operations Professional

6 days ago

Chennai, Tamil Nadu, India beBeeOperations Full time US$ 9,00,000 - US$ 13,00,000

Role Overview

Seeking an experienced operations professional to lead the day-to-day execution across various teams. The ideal candidate will own key performance indicators, build standard operating procedures, streamline cross-functional handoffs, and drive measurable outcomes.

Responsibilities:
  • Team Leadership & Scheduling: Manage pods across teams, create rosters, capacity plans, and shift coverage.
  • Process Improvement: Design, document, and enforce standard operating procedures for each stage—offer-to-onboard, resume revamps, job submissions, interview coordination, and training completion.
  • Pipeline Throughput: Monitor daily dashboards; remove bottlenecks to improve time-to-onboard, submissions/day, interviews scheduled, offer rate, and join rate.
  • Training & Upskilling Operations: Coordinate curricula, trainer calendars, candidate cohorts, assessments, and certification tracking; ensure readiness for placements.
  • Onboarding Excellence: Ensure accurate documentation, agreements (e.g., e-signatures), background checks, and system access; zero-defect records.
  • Quality & Compliance: Run QA checks on resumes, submissions, and communications; uphold data privacy and audit-ready records.
  • Cross-Functional Coordination: Partner with stakeholders for smooth handoffs (e.g., invoices, payments, client requirements).
  • Automation & Tools: Champion CRM/ATS hygiene, automate routine steps, and standardize reporting.
  • Reporting & Reviews: Daily/weekly MIS, root-cause analyses, corrective action plans, and leadership updates.
Requirements:
  • 5+ years in operations management within staffing/recruiting, edtech/training, BPO, or services environments; proven people management (15–50 headcount).
  • Strong program/project management (roadmaps, SLAs, RAID logs), data-driven decision-making, and obsession with execution.
  • Hands-on with CRM/ATS (preferably Salesforce), Google Sheets/Excel (lookups, pivots), and collaboration tools (Slack, Zoom, WhatsApp Business or similar).
  • Excellent communication, stakeholder management, conflict resolution, and coaching skills.
  • Comfort with night shifts and US client alignment; thrives in a fast-paced, target-driven setup.
Nice to Have:
  • Salesforce familiarity (Reports, Dashboards; Flows/automation exposure).
  • Experience with e-signature and document workflows, and basic finance handoffs (invoices, collections).
  • Understanding of US hiring terms & visas (OPT/CPT, H-1B/EAD, W-2/C2C).
  • Exposure to training operations (cohort management, assessments, LMS).
  • Process improvement frameworks (Lean/Six Sigma mindset).
Success Metrics:
  • Reduced time-to-onboard and time-to-first-submission.
  • Higher submissions-to-interview and interview-to-offer conversion.
  • Improved show-up and join rates.
  • On-time SOP compliance and zero critical defects.
  • NPS/CSAT improvements from candidates and internal stakeholders.
Work Setup:
  • Onsite – Ahmedabad office.
  • Night Shift: 7:00 PM – 4:00 AM IST (Mon–Fri).

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